The hottest joint force Yijie releases cloud custo

2022-08-21
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On July 7, 2016, Beijing Heli Yijie Technology Co., Ltd. (hereinafter referred to as Heli Yijie, stock code: 833629), a leading enterprise in the call center industry and a pioneer of cloud customer service, officially released 2016 cloud customer service 3.0 products to help enterprises improve mobile access and internal collaboration capabilities and open a new era of full customer service. Hundreds of heavyweight customer guests from Heli Yijie were invited to attend the press conference, witnessing the arrival of the moment of customer service change

Figure 1: Qu Daojun, founder and chairman of Heli Yijie, delivered a speech

explore the road of cloud customer service

since 2008, enterprises have moved from cognition to recognition of cloud computing. Heli Yijie has opened and promoted the whole development of cloud customer service, becoming a pioneer. When the concept of cloud computing rose in 2008, heli Yijie keenly felt the opportunities for change in the cloud, began to promote the customer service system to the cloud, and produced the first payment user of cloud customer service that year, opening the early exploration of cloud customer service. Enterprises only need to pay the rental fee of seats every month to step on the cloud and have cloud customer service. The cloud of customer service system has become the main feature of this stage

then, every business form, such as the hundred regiments battle, the double 11 o2o, made the unsung hero behind it -- Heli Yijie cloud customer service continue to mature and develop. In practice, it also successfully responded to many challenges such as speed flexibility, zero hour non closing, and achieved 7-24-hour uninterrupted service, so that Heli Yijie cloud customer service can accumulate a large number of customers

since 2008, heli Yijie cloud customer service has accumulated more than 100 product iterations and upgrades, providing customers with a total of 100000 + seats. Through the accumulation of a lot of experience, the service ability of Heli Yijie cloud customer service ranks at the top of the industry, and has a forward-looking insight into the development of cloud customer service, which has become the main advantage of Heli Yijie to win the cloud customer service market

Figure 2: product experience area of Heli Yijie cloud customer service 3.0 press conference

cloud customer service 3.0: improving mobile access and internal collaboration ability

at the press conference, Qu Daojun, founder and chairman of Heli Yijie, made an in-depth interpretation of the concept of cloud customer service 3.0, pointing out that Heli Yijie cloud customer service 3.0 will help enterprises realize the construction of large connections inside and outside the enterprise, so that every employee can help the optimization of enterprise products and services, Truly open a new era of full customer service

in terms of product functions, heli Yijie cloud customer service 3.0 has achieved five functional upgrades: first, it has improved the function of incoming call pop-up screen: on the basis of supporting the original pop-up screen by calling number and customer name, it has also increased the pop-up screen by work order and mixed pop-up screen, and the increase of positioning conditions and full information has improved the efficiency of customer service personnel in dealing with business and achieved more accurate services; 2、 Faster report timeliness: the generation of reports is shortened from 1 day to 1 hour, and the granularity of reports is shortened from 1 hour to half an hour; 3、 Added real-time and convenient reminder functions: including email, app, interface bubble reminder, etc; 4、 The SSE technology is realized, which makes the message transmission speed faster and the network traffic less; 5、 The collaboration ability is strengthened, which is also the highlight of cloud customer service 3.0, that is, if there is a problem with parts, the chat function in the service system is integrated, and the enterprise im function is integrated at the same time. When dealing with customer problems, customer service can initiate a chat with the customer at the same time, and cooperate with internal colleagues to deal with customer problems through the enterprise im function

the voice capability of cloud customer service 3.0 has been comprehensively optimized. The level-1 pop points of cloud customer service 3.0 are upgraded to 9, and a hybrid cloud method is also provided, so that customers can have a variety of choices and deploy lighter and faster. The service operation capability of cloud customer service 3.0 has also been improved. Heli Yijie can provide customers with exclusive customer service, 7-24 hours, user center and other intimate services, and also opened an offline Salon - hula hoop. Finally, industry insiders said that through live training and other services, it will strengthen the promotion of cloud customer service and create a small circle of call center friends

Qu Daojun said: cloud customer service 3.0 can complete the docking between enterprise IM and cloud call center, improve enterprise mobile access and internal collaboration capabilities, and achieve two major integration: the integration of voice and customer service capabilities, and the integration of cloud customer service capabilities and enterprise im capabilities, Provide an integrated solution of internal and external cloud customer service, but once the protective shell of the electrode connection line is damaged, it will improve a certain risk factor solution to solve the customer service needs of customers in the era of mobile Internet, which are more, faster, better and less expensive

the press conference also staged a unique sitcom. With an interesting story from the customer service center of a technology company in the field of intelligent air conditioning, it simulated and demonstrated the application process of cloud customer service 3.0, which promotes new production modes and emerging business forms, vividly showing the value of cloud customer service 3.0 stage: the customer service center can quickly transmit customer service feedback to different departments on the mobile end, Solve customers' problems quickly; In order to truly realize the era of full customer service, customer service work has expanded from the customer service center to all departments within the enterprise to jointly provide comprehensive support for the improvement of enterprise products and services

Figure 3: Heli Yijie shows the value of cloud customer service 3.0 in the form of a sitcom

after 8 years of development, heli Yijie cloud customer service provides services to more than 1000 well-known enterprises, including didi travel, 58 Tongcheng, Gome, meituan, meilishuo, Jiuxian, Zhilian recruitment, E-Drive, e-bag washing, honey bud baby and other well-known enterprises. Qu Daojun said that Heli Yijie has only done one thing during the eight years - to promote the development of cloud customer service, because this is our poetry and distance. In the past eight years, heli Yijie has continuously honed its products. For example, cloud customer service products have experienced more than 100 iterations; The typical function of the product has experienced dozens of iterations; Humanized buttons such as busy and idle rest are designed for customer service seats. It is this craftsman spirit that makes Heli Yijie cloud customer service win the recognition of our customers. Heli Yijie will also continue to hold tour exhibitions in Shanghai and Guangzhou. We believe that with the opening of cloud customer service 3.0, heli Yijie will promote cloud customer service to embark on a faster and more stable journey

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